Overview
These Terms of Service describe the terms for using the roookia website and purchasing products from our store. References to “we”, “us” and “our” mean the business operating roookia. Our store is hosted by Shopify, which provides the commerce platform; purchases are made from roookia.
Using our website
You must have the legal capacity to enter into a purchase agreement, or use the store with appropriate authorization from a parent or guardian where permitted by law. You agree not to misuse the website, interfere with its operation, upload harmful code, infringe another person’s rights or use the services for unlawful purposes.
Product information
We aim to present product descriptions, prices and images accurately. Screen settings may affect how colors appear. Please review product details and sizing information before ordering. Nothing in these terms excuses inaccurate descriptions or limits rights relating to products that do not match their description.
Prices and payment
The currency, product price and applicable charges displayed at checkout should be reviewed before placing an order. Payment must be made using an available payment method. Price changes do not retrospectively change the price of an accepted order.
Orders
Please provide accurate contact, billing and delivery information. An order acknowledgment confirms receipt of your order. Acceptance occurs when we send a dispatch confirmation. If we cannot fulfill an order because of availability, a pricing error or suspected fraud, we will notify you and refund any payment for items we do not supply, subject to applicable law.
Shipping and returns
Shipping charges and any available delivery estimates are provided during the purchase process. Delivery estimates are not guaranteed dates unless expressly stated. Our Shipping & Returns policy provides the applicable procedures. These terms do not restrict mandatory cancellation, refund or other consumer rights.
Accounts
If you create an account, keep your login details confidential and contact us if you suspect unauthorized access. We may restrict access where reasonably necessary to address misuse or security risks, subject to applicable law.
Website content
Content on this website is owned by us or used with permission from its rights holders. You may browse it for personal shopping purposes. Other use requires appropriate permission unless permitted by law.
Third-party services
Links or features provided by third parties may be subject to their own terms. Review those terms before using such services. This does not reduce our responsibilities for your purchase from roookia.
Privacy
Our Privacy Policy explains how personal information is handled. These terms do not replace that policy or any rights provided by applicable privacy law.
Liability and consumer rights
We do not exclude or restrict liability or consumer protections that cannot lawfully be excluded or restricted. Nothing in these terms removes statutory guarantees, remedies or rights available under applicable law.
Changes to these terms
We may update these terms for future use of the website. Material changes will be communicated where required by law. The terms applicable when an order is accepted will govern that order unless a lawful change is agreed.
Questions
Contact severnsdane24@hotmail.com with questions about these terms or your order. Include your order number where applicable, but do not send payment-card details or passwords by email.